Last updated: June 25, 2026
1. Overview
This Privacy Policy explains how OYA Hermitage Clinic may collect, use, and protect information when visitors use this website. This policy applies to website activity only. Clinical care records, medical charting, and patient health information are handled according to applicable Alberta and Canadian privacy requirements and professional standards.
2. Information We May Collect Through This Website
This website may collect limited technical and usage information, such as browser type, device type, pages visited, approximate location, referral source, phone click activity, booking link clicks, and other website interaction data.
This website does not ask visitors to submit detailed medical information directly through this page. Patients should not send urgent medical concerns, personal health information, or confidential clinical details through unsecured website channels.
3. Google Tag Manager, Google Analytics, and Google Ads
This website may use Google Tag Manager, Google Analytics, Google Ads, and related Google tools to understand website traffic, measure advertising performance, and improve access to clinic information. These tools may use cookies or similar technologies to help measure actions such as visiting the website, clicking the phone number, opening directions, or clicking the online booking link.
Google may process information according to its own privacy policies and settings. Visitors can control cookies through their browser settings and may use Google privacy controls where available.
4. Cookies
Cookies are small files placed on a visitor’s device to support website functionality, analytics, advertising measurement, and performance reporting. By using this website, visitors understand that cookies and similar technologies may be used for these purposes.
5. Online Booking Links
This website may link to an external online booking platform. Information entered into the booking platform is handled by that platform and the clinic according to applicable privacy and health information requirements. Visitors should review any privacy information provided by the booking platform when using it.
6. How Information Is Used
Website information may be used to understand website performance, measure advertising conversions, improve clinic communication, help patients find booking and contact information, and support general website security and reliability.
7. Disclosure of Information
OYA Hermitage Clinic does not sell personal health information. Website usage information may be processed by service providers that support analytics, advertising measurement, website hosting, online booking, and technical operations.
8. Protecting Information
Reasonable administrative, technical, and organizational safeguards are used to protect information. No website, email system, analytics service, or internet-based tool can be guaranteed to be completely secure.
9. Medical Emergencies
This website is not intended for urgent medical communication. For a medical emergency, call 911 or go to the nearest emergency department. For urgent health advice in Alberta, patients may call Health Link at 811.
10. Contact
Questions about this Privacy Policy may be directed to OYA Hermitage Clinic.
OYA Hermitage Clinic
12719 Victoria Trail NW
Edmonton, AB T5A 4J4
Phone: 825-600-5902
Fax: 825-600-5926